Continued harassment & additional invoices lead to FCC complaint

Starting mid-April of 2020, I started receiving regular calls from phone number (877) 606-6700, this was Xfinity's automated system pestering me to pay the early-termination fees for a contract I was previously told that wasn't even on my account (only finding out 4 days later that they were going to hit me with cancellation fees after the installation of my new ISP had already been completed), the first one that I picked up on was on 4/13/2020.  I continued receiving these calls every day (4 days total) until 4/16/2020 (attempting to block the number through my magicJack Call Block list on the 2nd day, removing that block on the 3rd when I found that block didn't work & adding it to the block list on my cordless phone, the calls finally stopping after the 4th day where my phone blocked the call, but picking up again the next week).  The same day (3rd day of calls) that I decided to block the number through my phone, I decided it was time to file an FCC complaint against Xfinity:

Early February, I transferred my phone number to another provider from Comcast in an attempt to get my bill down, Comcast originally stating that this would lower it a very small amount, however I found out the statements I got from Comcast were false after asking questions about my new bill amount after the transfer was completed, the bill was raised almost $20 rather than being lowered the $5 they said it would be & I did not get the prorated refund they said I would be getting when they told me to pay the full amount & it would be adjusted the next month. On 3/24/2020, Comcast was contacted again after getting my new bill (the higher amount) to find out what was going on with the bill, I told them I would be switching if it couldn't be lowered, they stated there was nothing they could do & that was the price I was going to have to pay monthly; I asked if there was a contract active on the account before hanging up because I would be switching services, they stated there was not. By 3/28/2020, internet from another service had been completed & I contacted Comcast again to shut off my service, they told me I was going to have to pay an early-termination fee for a contract that was still in effect, the same thing I was told 4 days prior that was not active on my account (second time in under a month they had lied to me about my account where money would be an issue), I told them I had no intention on paying this because "if they had told me this when I called on the 24th, I would have just lowered my service to the lowest possible tier until this claimed contract has expired". They continue to harass me regarding this bill over phone & mail, I have had to start blocking phone numbers via Caller Rejection as I refuse to pay this fee when I was told prior that there was no contract currently active on my account only 4 days prior to the second call to have them shut it down.

The very next day after that last call got blocked (4th call in the 1st week) by the block list on my phone (4/17/2020), I received another invoice in the mail to pay the cancellation fees on a contract I was told prior wasn't even active on my account:

I didn't see the reply from the FCC until the weekend because it originally got auto-filtered to the Spam folder, later finding it in there & classifying it as not spam, which allowed it to get sent to my email client, that response stated:

I received a call from Xfinity regarding the FCC complaint at 3:17 PM Mountain Time on 4/20/2020.  The call started out with the representative stating that the dates I had given in the FCC complaint couldn't have been accurate because my service was already shut off at that point.  I had to get back to my PC to look at my records, after confirming what he was saying, I admitted that I had given the wrong month on those call dates in question, they were one month prior on the same dates & reiterated on what was said during the calls on those dates.  It appears the representative that called me was looking for the voice logs for those calls, stating that he might not be able to locate them.  He did give a small window of relief, stating that whether I would need to pay it would be dependant on what the representative stated during the call on the 24th (not giving any specifics on what detail he would have to hear to make them decide that I wouldn't have to pay it, but a long history of complaints that I've heard both in person & read online would indicate they probably aren't going to change their decision, regardless of what they hear in that call), but I don't expect that's going to change anything.

The call continued into my explanation that if I had been told on the 24th that there was a contract active on my account, I would have just lowered my internet service with Xfinity to the lowest possible tier & waited it out, then switched; because I was told there was no contract, I waited 4 days for my installation order to be completed with CenturyLink (taking longer than normal because the lines had to be rewired & there was an issue with the line coming from the phone poll to my house, both details I gave to the Xfinity representative while he was still on the phone), it was too late to back out of canceling my service with Xfinity as the installation order had already been completed.  

Eventually it got him stating they were not convinced of my complaint to the FCC based on what was said in the call on 2/24/2020 (and it seems there is very little chance of that happening) & would still have to pay the cancellation fees, where I reiterated that I don't intend on paying it, he reiterated that it would be put in for collections.  At this point I started repeating the details I said not only in the call on the 28th, but also part way into March when I was trying to follow up on what another Comcast representative was stating to me about possibly waving that fee, but I wasn't able to finish that call with that representative that said she might be able to do something about it because I was on my way out the door to a doctor appointment (of course the follow-up call resulted in a dead end also); those details was that I was going to continue publishing the invoices, collection notices & damage to my credit rating online as it continued to happen.  At this point he started making the statement about hearing my "threats", apparently him not being aware that I have already made online publications about this in the last couple months, including the last article that was published on this site, at least 4 public complaints filed on Facebook & 2 different complaints on 800notes filed against the phone number that I was receiving calls from in an attempt to collect on the termination fees (I didn't get a chance to tell him that it's hardly a threat when I've already made publications about this matter, but he was aware that I intended on publishing articles as they this issue continued, even if he felt they were just threats).  In ending that call, I stated, "You do what you feel you need to do & I will continue to do what I feel I need to do", a vague way of stating that if they don't get it corrected, I will continue to proceed with what he regarded to as "threats".

Luckily, I was able to get the early termination fees dropped after filing the FCC complaint against Xfinity, however they still refuse to admit that one of there representatives made the statement of my not having an activity contract.  To finalize the favorable completion of the FCC complaint, Xfinity sent the following letter to the FCC to show that the early termination fees had been dropped (this scan was of my copy of that letter):

As you can see, there is no admission of a statement of there being no active contract, instead giving a timeframe for said contract that supposedly was still under effect, but they do mention that they credited the early termination fees & provided a small refund as a result of shutting down my service with them.  Despite the letter dancing around the truth, the results were still favorable, so I decided I wouldn't push the buck provided I at least wouldn't have to pay the early termination fees for a contract their their representative falsely stated was not even on the account.